Terms & Conditions

Prepayment Policy

All bookings must be guaranteed with a credit or debit card and a nonrefundable deposit of £30 for each room will be deducted from your card at the time of booking, unless otherwise stated. Any outstanding balance is payable on departure from the hotel.

Cancellation /Non Arrival Policy

Our cancellation policy is 48 hrs prior to your 3pm check-in time. In the event of late cancellation or non-arrival full charges will apply for your first evening.

Check in/Check out

Our hotel check in time is 15.00 hrs and check out is on or before 11.00 hrs. Latest check-in time 22.30 hrs, later check-in’s can be agreed by prior arrangement only. Should you require an earlier check in/out, please contact Reservations on 0191 370 1597. Please be aware additional charges

may apply.

Dining In - Bar Bistro or Restaurant

If you would like to dine in our Bar Bistro or Restaurant, please ask when making your room booking and we will be arrange a table reservation.

Clean Air Policy

All of our bedrooms are designated as smoke free environments. Failure to adhere to this will result in charges being applied to your credit/debit card.


Prices are correct at time of print, but may be subject to change. All prices are inclusive of the current rate of VAT at the time of going to press.